An anonymous director reports
LIMITED NUMBER OF RECIPE RESTAURANTS IMPACTED BY NETWORK OUTAGE
A limited number of Recipe Unlimited Corp. restaurants are currently experiencing a partial network outage. Only certain restaurants under the Swiss Chalet, Harvey's, Milestones, Kelseys, Montana's, Bier Markt, East Side Mario's, The Landing Group of Restaurants and Prime Pubs brands have been impacted.
The company learned of a malware outbreak on Sept. 28 and immediately initiated steps to prevent any further spread and take appropriate precautionary measures. As a result, it has taken a number of its systems off-line and suspended Internet access to affected locations as a precaution. This caused some restaurants to experience some service-delay-related issues, including being unable to process credit and debit card transactions. However, all of those restaurants are able to manually process credit card charges. A smaller number of affected restaurants have decided to close for a temporary period of time to avoid inconvenience to guests due to service issues.
The company maintains appropriate system and data security measures and, as per standard operating procedures, conducts regular system backups to enable the company to restore impacted systems.
The company is actively working in conjunction with its franchisees and employees in taking appropriate measures to limit the inconvenience on staff and customers.
The company's priority is to continue working diligently with third party security experts and internal teams to resolve the situation as quickly and effectively as possible.
About Recipe Unlimited Corp.
Founded in 1883, Recipe Unlimited is Canada's oldest and largest full-service restaurant company. The company franchises and/or operates some of the most recognized brands in the country, including Swiss Chalet, Harvey's, St-Hubert, The Keg, Milestones, Montana's, Kelseys Original Roadhouse, East Side Mario's, New York Fries, Prime Pubs, Bier Markt, Landing, Original Joe's, State & Main, Elephant & Castle, The Burger's Priest, The Pickle Barrel and 1909 Taverne Moderne. As at July 1, 2018, Recipe had 1,379 restaurants, 1,318 of which were located in Canada and the remaining 61 locations of which were located internationally. Eighty-five per cent of Recipe's restaurants are operated by franchisees and joint venture partners.
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