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Driving Shared Services Automation to New Heights the Focus of ISG Presentations at SSOW Orlando

2019-03-06 09:00 ET - News Release

ISG workshops will predict technologies, operating models for the next decade
ISG to host SSON Impact Awards gala, sponsor premier event for global business services

STAMFORD, Conn., March 6, 2019 /PRNewswire/ -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host four in-depth workshops on the impact of intelligent automation and emerging technologies on shared services firms at Shared Services and Outsourcing Week (SSOW) at Disney's Coronado Springs Resort in Orlando, Florida, March 11-14.

In addition to sharing insights on these key enabling technologies, ISG is a sponsor of this year's conference, produced by the Shared Services Outsourcing Network (SSON), and will host the 2019 SSON Impact Awards gala on Wednesday, March 13.

On Tuesday, March 12, Mark Davison, global partner, ISG Automation, and Scott Furlong, partner, ISG Business Advisory Services, will host "Beyond Implementation: Taking Your RPA Program to New Heights" at 10:15 a.m. The two-hour deep-dive session will explore the return on investment for initial robotic process automation implementations, the changes future implementations could bring to governance structures and the next technologies that may disrupt shared services organizations.

"At SSOW, we will analyze top-performing RPA implementations in shared services organizations and look at what's beyond the pilot stages," Davison said. "The laser focus of the SSOW conference on business support services organizations makes this the perfect venue for detailing how these firms can build the right expansion plans for multiple-bot deployments."

Davison and Furlong will further examine the potential of automation technology for shared services in "Destination: RPA Center of Excellence" on March 13 at 10:45 a.m. The duo will discuss how an RPA center of excellence is integrated into the organizational structure; how best practices for roles, responsibilities and reporting lines are defined, and what collaboration with IT architecture, infrastructure and security looks like.

Also on March 13 at 10:45 a.m., Alex Manders, director and leader of ISG Blockchain Now™, will host "Benefits of Blockchain: Applications Across Order-To-Cash, Record-To-Report & Procure-To-Pay."

"Blockchain may be the 'new cool kid in town,' but many shared services organizations have yet to capitalize on what the technology can offer outside of finance and accounting," Manders said. "This session will look at the many potential applications of blockchain in shared services and what other technologies might have a real impact on this industry."

The final ISG-hosted session, "Operating Models of the Future – What to Expect in 2030," will take place March 13 at 1:25 p.m., and will feature ISG client Doug Ausnehmer, director, Supplier Management Office, Abbott Laboratories, who will predict what operating model shared services organizations will be focused on in 10 years.

The evening of March 13, Davison will host the 2019 SSON Impact Awards gala, a globally recognized, annual industry awards ceremony honoring organizations and service delivery teams who have exceeded industry standards in their shared services and outsourcing initiatives. Awards will be presented in the categories of Change Management, Process Improvement and Value Creation, Customer Centricity, Business Transformation, Creative Talent Management and Automation. 

Throughout the SSOW conference, ISG experts will present services and solutions at the ISG booth (#307) and offer visitors the chance to win an ISG-branded Yeti cooler in the "What is your Shared Services & Outsourcing IQ?" trivia challenge. ISG also will host an informal networking dinner the evening of March 12, where Davison, Furlong and Julie Fernandez, partner, ISG Human Resources Technology, will discuss the latest trends and best practices in shared services with a small group of industry executives.

Additional information on the SSOW conference can be found on the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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