Frequently Asked Questions
First, please check that you are logging in correctly. Go to this URL: http://www.stockwatch.com. DO NOT USE A BOOKMARK - sometimes our site's internal URL's can change. Then, carefully enter your correct ID and password and click the "Login" button with your mouse.
If you enter an incorrect ID and/or password, you will get an error along with a link you can use to retrieve your ID and password by email. Or you can click here to retrieve your ID and password by email.
If you are logged in correctly, the ID and password text entry boxes will disappear, and your login ID will be displayed in their place. Also the yellow trial subscription link at the top will disappear. If you need help constructing a login bookmark, click here for instructions or contact our tech support.
If the ID and password text entry boxes remain, and nothing else changes, this means that your browser and/or computer are not allowing cookies.
First you should check the date and time on your computer. If this is incorrect, it may cause a cookie to expire immediately when it shouldn't.
You must allow cookies from our site. Cookies are discussed in more detail in the questions below, but you cannot login to Stockwatch unless cookies are enabled.
By default, most modern operating systems and security programs disable cookies. You will have to enable cookies for our site. We recommend that you add our site to your "trusted sites" list in your security software.
If you are running Internet Explorer, select menu item "Tools/Internet Options". Click the "Privacy" tab at the top, then click the "Sites" button. Where it says "Address of Web Site" enter "stockwatch.com" - do not add www or anything else, just "stockwatch.com". Then click "Allow", then "OK", then "OK" again.
If you still cannot login after doing this, you have other security software on your computer that you must similarly configure. Some popular programs are ZoneAlarm, Norton Internet Security, and McAfee Security. We are unable to provide detailed instructions for these programs here, as it varies from version to version and program to program. Please consult your online help for your program - search for "cookies" and figure out how to trust the site "stockwatch.com". Feel free to call our tech support for help with this, if you wish. Click here to contact us.
The Stockwatch website is designed to work with:
Try clearing your browser's disk cache. To clear your disk cache try one of these:
For some reason, the cookies which our Web server sends to your browser when you log in are not being returned when you hit subsequent pages on our site. We use these cookies to identify your session and you cannot use the Website without them. We're assuming you're already using a cookie-compatible browser. To deal with the error messages, here are some things you can do:
A cookie is basically an identifier that determines your access to a site. When you first log in with your User ID and Password, the Web server sends a string of characters to your browser. When you next visit that server, requesting a page, your browser returns the same cookie to the server that originated it. A cookie set by a particular Web site (such as ours) can ONLY be accessed by the Web site from which it originated.
The operation of our website requires the use of "cookies". For example, cookies allow the Web site to provide access levels to each user commensurate with their paid subscription. A cookie is simply a character string we send to your browser when you log in, which it sends back every time you hit a page on our server. There is no security concern, and it provides no information about you. We use this mechanism to track your session activity in our database, for authentication and accounting purposes.
When a cookie is returned to a Web site which set it, the information returned is EXACTLY what was set in the first place. No OTHER information can ever be accessed this way, including any personal details of yours such as name, email address, credit information, or the contents of files on your hard disk.
If you are worried that cookies allow a Web site to track your activity on that particular website , which they can, then you have two choices; avoid accessing Web sites altogether or, enable your computer to warn you when a Web site is wanting to originate a cookie. You can enable a warning in your browser which will allow you to choose to decline or accept cookies being set by any Web site you visit. Click here for a technical description of cookies.
By default, most web browsers do not include Java. To install Sun Java, go to http://java.com and click "Free Java Download."
Stockwatch has a secure server (128-bit Secure Socket Layer - SSL) which meets or exceeds accepted industry standards for data security. Stockwatch is NOT inherently a high-risk Web site anyway, but providing our clients with this level of protection gives them an extra degree of assurance. Your credit card information is transferred only once at the time you enter it and in as secure an environment as anywhere on the World Wide Web.
In your browser menu, select File/Print.
If you want to print the chart only without the surrounding web page, click the "Just the image for printing."
If your chart is cut off on the right, try setting the printer's page orientation to landscape - the entire chart should fit on the page this way.
The intraday charts use your computer's local date/time settings to determine what the current day is so you should make sure that this date/time is accurate.
The most likely reason for this is low resources on your computer. Restarting your computer should flush out any memory leaks.
By default, Internet Explorer does not include background images and colors on printed pages. To enable printed background colors and images, follow the instructions below:
The old web site will continue to operate for the foreseeable future.
Some pages on the Stockwatch website may be used to login, if you add the parameters id and pw to the URL (along with any other required parameters).
Here are some examples. Replace "yourid" with your login ID and "yourpassword" with your password. Then save as a bookmark.
We now have a web query that use can use to bring stock prices into cells in an Excel spreadsheet.
To subscribe to Market Depth, you must already have subscribed to UNLIMITED REALTIME for that exchange. This requires a Daytrader subscription as well as the realtime procedures for that exchange.
If you are not already at the Daytrader level, you can upgrade yourself to the Daytrader subscription on the Options page. Then you must subscribe to unlimited realtime for the exchanges you want. All the required procedures are described there - some exchanges allow you to agree to the contract online, and others require you to send a signed contract to us.
THEN, you can sign up for market depth. Again, some exchanges allow you to agree to the contract online, and others require you to send a signed contract to us.
To subscribe to Market Depth options, click "Your Account" at the top of the page, then click "Subscription Options".
Gold and Metal prices are not shown directly within Stockwatch but are available from the Kitco Web site. http://www.kitco.com
This is the number of shares (in thousands) available for buying or selling at the indicated bid/ask prices.
News is disseminated to our online customers as it is entered into our database. This can happen anytime between 3 a.m. and 10 p.m. Pacific time. If you subscribe to bulletins by email, your bulletins should arrive at your mail server within minutes of data entry. Note that Internet mail, while extremely reliable almost all of the time, cannot be guaranteed.
Stockwatch provides its news to several professional quote systems. You have access to this news, via email or on the Web site, at the same time they do!
All news dates and times are displayed in your preferred time zone, which you can adjust. Click "Your Account" then "User Information" to set your time zone. All quote trade times are local to the exchange, which is Eastern time for all North American quotes. You cannot adjust quote times.
Yes! You can go to the bulletin search screen and search for these exchange notices (search by type):
All quotes are in the currency native to the exchange. Canadian quotes are in Canadian dollars, unless the symbol ends in ".U", in which case it trades in US dollars.
We transfer the day's closing quotes by 1:20 PM Pacific time. They show at that time in the database and on the charts. The daily email summaries are sent right after that.
Our database contains a wealth of
information. You can get close prices for a given symbol back to 1986. Click
here to go to the Close History
At Stockwatch we offer investment information as opposed to investment advice.
Make sure that the "S" box is checked for that stock in the Edit Portfolio page. Then click on the Submit button to save those changes.
If you've done this and are not receiving emails for any of your portfolio stocks, then:
Stockwatch, like all news services, uses a particular style. (Note, there is a difference between news services and word fee services.) All our information is edited to conform with that style. This may account for the discrepancies to which you refer. We do not use company headlines, which some companies call an error. We also remove boilerplate, another error in the view of some people.
No, the Stockwatch news releases and bulletins sent out by email are sent out under an email account designated for outgoing messages only. If you reply to one of these emails, the email will be sent to email@example.com and will not be read.
If you're reading this, you're likely on-line and can easily sign up for a Trial subscription in just a few seconds. Your new account password will be emailed to you, which you can begin using immediately. The Trial subscription behaves like the Starter option.
Note: Trial subscriptions expire within a month regardless of usage.
Phone the office at 604.687.1500 or 800.268.NEWS and provide a working credit card number. We accept Visa, MasterCard and American Express.
Your subscription remains active until you cancel it. Subscriptions are billed monthly, after the month is over. You will be charged for each month, whether you login or not. If you plan to be away for a period of time, you can cancel and then resume later at any time.
Phone our office or use the contact form at the Contact Us link. Because we bill after the month is over, you will still be charged one last time for the current month in which you cancel.
You may communicate your credit card details to us over the phone if you wish. If you are outside of North America and phoning is not convenient, you can use email or fax - your choice. We believe sending an email containing your credit card number is a minimal to zero security risk.
That's perfectly O.K. We can take a cash advance for six months' subscription fees. When we receive your cheque we will credit your account. Call the office at 604.687.1500 or 800.268.NEWS to arrange this.
The most common cause is that your browser is retrieving this data from its cache. You can confirm this by noting the time in the red bar at the upper right - it should be current. To correct you can either: