Fifth Third CIO Recognized for Advancing Enterprise AI and Next-Generation Customer Experiences

Company Website: https://www.53.com
CINCINNATI -- (Business Wire)

Fifth Third Bank (Nasdaq: FITB) is pleased to announce that Jude Schramm, chief information officer, has been named to American Banker’s inaugural list of the Most Innovative People in Finance. The list recognizes executives and industry leaders driving transformation across banking, payments, technology, customer experience, AI, and digital financial services.

Schramm, who joined the Bank in 2018, plays a key role in accelerating Fifth Third’s modernization efforts and expanding its digital capabilities. Schramm’s work centers on scaling artificial intelligence across the enterprise while enhancing how customers interact with the Bank through faster, more intuitive and increasingly personalized digital experiences. His approach reflects a broader shift across the industry toward operationalizing AI in ways that deliver measurable impact for both customers and employees.

Under his leadership, the Bank has significantly increased the pace of technology delivery, growing from approximately two major mobile app technology upgrades annually in 2021 to more than 500 in 2025, enabling faster innovation and more seamless customer and employee experiences.

“Jude has helped lead how Fifth Third is putting technology and AI to work in ways that improve the customer experience and make us a better, more effective bank,” said Tim Spence, chairman, CEO and president of Fifth Third. “He brings discipline, clarity and a strong focus on scaling the capabilities that matter most.”

Looking ahead, Schramm is focused on completing the combination with Comerica’s systems, further advancing the Bank’s use of artificial intelligence, continuing to enhance customer experiences, and strengthening Fifth Third’s scalable and resilient technology infrastructure to support future growth.

All honorees will be recognized at American Banker's Digital Banking Conference and the Most Innovative People in Finance and Innovation of the Year awards dinner on June 16.

About Fifth Third

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it’s one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few U.S.-based banks to have been named among Ethisphere’s World’s Most Ethical Companies^® for several years. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.

Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank and its common stock is traded on the NASDAQ^® Global Select Market under the symbol "FITB." Investor information and press releases can be viewed at www.53.com. Deposit and credit products provided by Fifth Third Bank, National Association. Member FDIC.

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Contacts:

Jordan DuShane (Media Relations)
jordan.dushane@53.com

Matt Curoe (Investor Relations)
matt.curoe@53.com | 513-534-2345

Source: Fifth Third