13:08:39 EDT Thu 28 Mar 2024
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Shaw Communications Inc
Symbol SJR
Shares Issued 484,194,344
Close 2018-10-22 C$ 25.36
Market Cap C$ 12,279,168,564
Recent Sedar Documents

Post says BCE, others in hot seat as customers complain

2018-10-23 09:29 ET - In the News

See In the News (C-BCE) BCE Inc (2)

The Financial Post reports in its Tuesday edition that Ottawa resident Tony Wacheski says that he signed up for bundled Internet, television and home phone services from BCE in 2016, enticed by the promise of a three-year price guarantee of $114.85 a month. The Post's Emily Jackson writes, however, that Bell increased the price several times in the first two years of the contract despite a "very persistent" sales rep who assured him the rate would not change. Mr. Wacheski told his story to the CRTC on Monday, the first day of its public hearing into whether the telcos use misleading or aggressive sales practices. Mr. Wacheski told the hearing he spent hours on the phone negotiating various discounts, but said Bell refused to honour the initial offer. He was told Bell's system had no record of the original deal and that the written contract allowed for price increases to help pay for network upgrades as overall demand increases. "They shouldn't be able to lie," Mr. Wacheski said. His complaint emerged as a top theme among consumers who participated in the hearing in Gatineau, where the full slate of CRTC commissioners will consider more rules to protect telecom customers at the request of the federal government.

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