03:29:49 EDT Fri 29 Mar 2024
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or Name
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CA



Open Text Corp
Symbol OTEX
Shares Issued 268,240,029
Close 2018-10-23 C$ 45.04
Market Cap C$ 12,081,530,906
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Open Text launches OpenText Qfiniti for Amazon Connect

2018-10-23 11:03 ET - News Release

Mr. Mark Barrenechea reports

OPENTEXT ENABLES INTELLIGENT AND CONNECTED CUSTOMER SERVICE IN THE CLOUD

Open Text Corp. has launched OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact centre solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace.

"For the intelligent and connected enterprise, delivering premium customer service is a powerful competitive differentiator. Customers, who are increasingly engaging contact centres on multiple channels, still expect to receive exceptional service," commented Mark Barrenechea, vice-chair, chief executive officer and chief technology officer of the company. "The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and work force optimization, and enables all organizations using Amazon Connect to deliver world-class customer support, while ensuring deep and meaningful insight into the data and information that these interactions produce."

OpenText Qfiniti provides organizations using Amazon Connect with a robust software-as-a-service work force optimization solution, including full call playback and advanced analytics. OpenText Qfiniti offers enterprise-class capabilities, including contact centre recording playback, custom quality monitoring forms, desktop screen capture, screen activity for payment card industry compliance, user configurable muting and masking of voice, and advanced analytics.

"Work force optimization applications are necessary to enable the successful operation of contact centres with significant agent populations. OpenText Qfiniti delivers an effective and compelling contact centre employee engagement platform," commented Joe Eisner, global segment lead for Amazon Connect.

"The modular and easy-to-use interface of Qfiniti is the perfect solution for contact centres looking for a cloud-ready, digital-first solution for work force optimization," commented Muhi Majzoub, executive vice-president of engineering and cloud services at OpenText. "This new, unified approach to work force optimization allows contact centres to seamlessly transition existing coaching programs to the cloud, cut total cost of ownership by moving to a software-as-a-service model and reduce business interruption caused by costly, vendor-mandated upgrades."

About Open Text Corp.

Open Text, the information company, is a market leader in enterprise information management software and solutions, enabling companies to manage, leverage, secure and gain insight into their enterprise information, on premises or in the cloud.

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