The Globe and Mail reports in its Friday edition Ottawa wants telcos to stop charging for sending out paper bills.
The Globe's Christine Dobby writes in theory, such fees are meant to encourage an eco-friendly switch to electronic records, but many people do not like being charged simply to receive their invoice in the mail. Consumer advocates say the "pay to pay" practice can be hard on those who cannot afford a computer and Internet.
The CRTC invited 11 telcos to a day-long meeting Thursday. The commission hoped to emerge with a predictable, industry-wide approach and, ideally, the elimination of paper bill fees.
All the companies committed to providing some exemptions as of January, but the two commissioners who hosted the meeting said that did not go far enough. The CRTC says 36 companies charged nothing while 27 others charged fees ranging from 99 cents to $5.95.
The CRTC says Shaw, Manitoba Tel, Saskatchewan Tel and Bell Aliant's Atlantic Canada operations do not charge for paper bills.
Rogers, Telus and BCE charge $2 a paper bill a month. Quebecor's Videotron charges $3 fee for wireless customers to get a detailed paper bill listing all calls, texts and data used, but not for standard bills.
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