The Globe and Mail reports in its Saturday edition that it is no fun being an airline rep these days. The Globe's Paul Attfield writes that what has always been a difficult job has potentially become even more so, as increasingly beligerent passengers appear to be inspired by events south of the border. While customers once relied on mainstream media to voice their dissatisfaction with airlines or their staff, social media allows them to take matters into their own hands. WestJet's Richard Bartrem said that a certain level of respect between passengers and front-line staff is still there, but people are taking the opportunity to say their piece. So, instead of going to "the newspaper or television ombudsman and [getting] them to take up my fight, I can now do that on social and leverage that platform and get everybody on my side," Mr. Bartrem said. However, from the airline staff's point of view, that can produce misleading stories. Mr. Bartrem used the example of a pair of teenage girls who were not allowed on a United flight for wearing leggings. While that triviality made headlines, he explained that the girls were travelling on employee passes, and there is a dress code for such travellers.