The Globe and Mail reports in its Thursday edition that the CRTC has acknowledged that Canada's telecom providers engage in misleading or aggressive sales tactics that harm vulnerable members of the public and plans to take steps to stop those practices. The Globe's Christine Dobby writes that the federal government last year directed the federal telco regulator to hold a public hearing on sales practices and it published a report Wednesday. The report included suggestions for new measures such as forcing Internet, television and wireless service providers to provide a presales quote or enforcing trial periods that would allow customers to cancel services that fail to match up with what they were offered. "[Inappropriate sales practices] occur to an unacceptable degree; they are harming Canadian consumers, in particular vulnerable Canadians; and they are a serious concern for the CRTC," the report said. Most of the changes the CRTC recommended will require follow-up proceedings and the report set no specific timeline for those steps, leaving some questioning why the commission is not doing more now. CRTC chairman Ian Scott said, "This report to the minister is the beginning of a process, not the end of a process."