The Globe and Mail reports in its Wednesday edition that Desjardins Online Brokerage has taken top spot in a new customer-satisfaction ranking. The Globe's Rob Carrick writes, however, that if you are looking for the optimum do-it-yourself investing experience, check out Qtrade Investor. Qtrade took second spot in the customer-satisfaction survey by J.D. Power, which assigned Desjardins a rank of five out of five based on the results of a survey of 2,609 investors who are primarily self-directed. Qtrade came next with a score of four, followed by seven firms with an industry average score of three; Questrade received a score of two. Desjardins scored a B grade in the latest Globe and Mail on-line brokerage ranking, a mid-pack result. In the Globe ranking, Qtrade tied Virtual Brokers for top spot with an A grade. Surviscor put Qtrade first, ahead of Scotia iTrade. Surviscor has singled out Qtrade's fees and commissions, its customer service, its record keeping and reporting, and its market data. In The Globe ranking, Qtrade was a leader in providing 40 different features and services that investors. Qtrade is part owned by Desjardins, which maintains its own in-house on-line brokerage firm as well.