The Globe and Mail reports in its Tuesday edition that a consumer-advocacy group is calling for a code of conduct to govern how the telcos sell access to the Web. The Globe's Christine Dobby writes that the federal Commissioner for Complaints for Telecommunications Services (CCTS) published its annual report on Tuesday, revealing that for the 12-month period ended July 31, customers raised concerns about Internet service 5,800 times, up 38 per cent from last year. Wireless service continues to dominate the complaints the CCTS handles, but, proportionally, it accounts for fewer overall gripes than in the past. Meanwhile, Internet complaints have steadily climbed. "It's a concern that, for seven years, the proportion of our work that's related to internet is increasing," CCTS commissioner Howard Maker told The Globe. He noted that many complaints this year stemmed from Bell Canada's move to increase prices on Internet and home-phone services in February. Forty-seven per cent of all complaints about Internet in the report were raised by Bell customers. The Public Interest Advocacy Centre said that the swelling number of complaints warrant broader action, such as a code of conduct for Internet providers.