The Globe and Mail reports in its Thursday edition that even as the telcos work to improve customer experience, disputes over a lack of information on the terms of Internet and wireless contracts remain a persistent source of complaints to the industry's ombudsman. The Globe's Christine Dobby writes that the Commissioner for Complaints for Telecommunications Services (CCTS) highlights the fact that "non-disclosure" has been the leading source of complaints for at least 2-1/2 years. "Understanding what you are getting when you sign up to receive a service or product is fundamental in a consumer transaction," said CCTS commissioner Howard Maker. Lack of disclosure or misleading information about contract terms was raised 795 times in complaints from Aug. 1 to Jan. 31, accounting for 10.7 per cent of all issues. Telus enjoys a low rate of subscriber turnover. It also accounts for fewer complaints to the CCTS. Rogers began a push to reform its own customer service, which the company admitted was a huge problem, more recently and has seen a drop in the number of complaints its subscribers take to the CCTS. BCE has topped the CCTS's list of complaints in the past four annual reports, but these are declining.