Singapore office serves as Asia Pacific Commercial Headquarters, Chat
Development Centre, set to hire roles including developers, engineers
for Zendesk Chat product over next few years
Company Website:
http://www.zendesk.com
SINGAPORE -- (Business Wire)
Zendesk, Inc. (NYSE: ZEN) today announced the expansion of its Chat
Development Centre, growing the office in Singapore, which is also the
company’s Asia Pacific Commercial Headquarters, to accommodate more than
120 staff with support from the Singapore Economic Development Board
(EDB).
Zendesk’s Asia Pacific (APAC) Commercial Headquarters and Chat
Development Centre in Singapore was first established through the
acquisition of Singaporean startup Zopim Technologies, specializing in
Chat technology in 2014. Since the acquisition, Zendesk has grown its
business recently experiencing a 40 percent year-over-year increase of
paid customer accounts in Singapore to end December 2016. The company
currently boasts Lazada, FoodPanda, British Council Singapore and
Singapore Telecommunications Ltd (Singtel) as notable customers in
Singapore.
“Singapore is a key international market for us and our commercial
headquarters in the APAC region. It's home to a highly skilled workforce
that understands technology and embraces innovation,” said Mikkel Svane,
founder and CEO, Zendesk. “EDB’s support to expand Zendesk’s Chat
Development Centre in Singapore represents our collective commitment to
nurturing skills in this country and our continued investment in our
business locally.”
As the Chat Development Centre expands, Zendesk will focus on hiring for
its Chat Research and Development (R&D) team over the next few years,
with roles distributed across the entire product development activity
chain. Zendesk will continue to tap into deep engineering talent in
Singapore, exploring opportunities to partner with local universities
and research institutes to complement its efforts in product innovation
and commercialization.
“We are pleased that Zendesk is expanding and deepening its presence in
Singapore. By leveraging Singapore’s growing talent eco-system for
Digital, Zendesk is able to push the boundaries of big data analytics to
carry out end-to-end development of its Customer Relationship Management
(CRM) software for a global clientele,” said Mr. Kiren Kumar, assistant
managing director at EDB. “We hope that this partnership will help
inspire young Singaporeans about the transformational and scalable
possibilities in the Digital sector, and support our drive to build an
innovation-led economy.”
Zendesk’s expansion of its APAC commercial headquarters and Chat
Development Centre in Singapore joins four other Zendesk offices in the
region- Zendesk’s Asia Pacific Development Centre based in Melbourne, a
Customer Experience Hub in Manila, and sales offices in Tokyo and
Bengaluru. The APAC region is a key focus for Zendesk with paid customer
accounts growing by over 35 percent year-on-year to end December 2016.
Zendesk’s Neighbor Foundation Programme
Apart from expanding its business activities in Singapore, Zendesk is
also stepping up its Corporate Social Responsibility (CSR) efforts, with
the launch of the Zendesk Neighbor Foundation in-region, partnering with
the Salvation
Army and Cycling
Without Age (CWA) to support local community initiatives. As part of
the launch, the Zendesk Neighbor Foundation donated trishaws to the
local CWA team which works to break age barriers by pairing seniors with
volunteer cyclists to share a bike ride.
“The launch of the Singapore chapter of our global Zendesk Neighbor
Foundation and extension of the Cycling Without Age initiative continues
our commitment to supporting the communities in which we operate and is
a key aspect of the culture of Zendesk,” said Tiffany Apczynski, VP
public policy and social impact, Zendesk. “This year, Zendesk Neighbor
Foundation is planning to give approximately $115,000 in grants in
Singapore, and the local team has committed to 1,000 volunteer hours to
support local causes.”
Modeled after Zendesk’s CSR program at its San Francisco headquarters,
the Singapore community volunteer hour commitments will focus on
charities that promote workforce development and technical literacy, and
improve education and professional development for underserved youth.
About Zendesk
Zendesk builds software for better customer relationships. It empowers
organizations to improve customer engagement and better understand their
customers. More than 94,000 paid customer accounts in over 150 countries
and territories use Zendesk products. Based in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia, and South
America. Learn more at www.zendesk.com.
Source: Zendesk, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170221006818/en/
Contacts:
Zendesk, Inc.
Andy Sommer, 44-7724419227
asommer@zendesk.com
Source: Zendesk, Inc.
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