Anniversary marks two and a half decades of commitment to
accessibility
Company Website:
http://www.sprint.com
SYRACUSE, N.Y. -- (Business Wire)
For thousands of deaf and hard of hearing individuals living in the
state of New York, a specialized call center located in Syracuse
represents the epicenter of their ability to communicate via telephone
with others around the world. Yesterday the center celebrated the 25th
anniversary of New York Relay services and in part to recognize National
Deaf Awareness Week.
“We are honored to celebrate the 25th anniversary of New York Relay
Service,” said Robert Puckett, president of the New York State
Telecommunications Association. “The center aims to empower people with
disabilities through accessible technology like our innovative relay
services and demonstrates how critical these services are to individuals
in our state.”
New York Relay services, provided under contract with Sprint, have
enriched the lives of thousands of New Yorkers by using specially
trained relay operators, known as communications assistants, to
facilitate telephone calls for deaf consumers or those experiencing
hearing loss.
Communications assistants read the typed conversations received from a
deaf caller via a text telephone to the other caller and then types what
they hear from a standard telephone user so that the conversation can be
read by the deaf or hearing loss individual.
The center has handled several million calls during the past 25 years,
which began Jan. 1, 1989, as New York was the second state to establish
such a system (behind California), and predates the establishment of
national relay service ordered by the Federal Communications Commission
and the passage of the Americans with Disabilities Act.
The center also provides speech-to-speech services to facilitate calls
between those who have difficulty speaking. For those with hearing loss,
Captioned Telephone Service is available and is designed for those who
can speak but need to read over a text telephone what the other caller
is saying. The service is available 24 hours a day, 365 days a year and
there are no limits to the number of call a person can place or the
length of calls. Callers pay no more than standard telephone rates for
calls. Since 1997, the service has been provided from the New York Relay
Center in Syracuse through Sprint, with funding provided by the
regulated telecommunications providers across New York.
Last month, the New York City Mayor’s Office for People with
Disabilities (MOPD) honored New York Relay Service with the Title IV
Public Service Award at the annual celebration of the anniversary of the
Americans with Disabilities Act, hosted by New York City Mayor Bill de
Blasio.
“The New York Relay Service received the award for its commitment to
providing accessible telecommunications for people with disabilities,”
said Victor Calise, Commissioner of the NYC MOPD. “The service has
improved the quality of life for many people in the disability
community.”
In addition to the Public Service Award, New York Relay has received a
variety of accolades, including the Media Access Disability Award from
the California Governor's Committee for Employment of Disabled Persons
in 1999, the Communicator Crystal Award for the “Connect to Your Future”
videotape in 2001, and the ADA Sapolin award in 2014. For its Captioned
Telephone public service announcement, New York Relay received the ONYX
(Observing New York's eXcellence in Marketing) award by the New York
State Telecommunications Association in 2009. For more information about
New York Relay, visit www.nyrelay.com.
About Sprint Relay
Sprint is the largest and most technologically advanced TRS provider in
the nation with more than 20 years of experience providing relay
services to persons who are deaf, hard of hearing, deaf-blind, or have a
speech disability to communicate with hearing persons on the phone.
Sprint’s experience in this field ensures Sprint Relay users receive
quality service regardless of the type of relay service they are using.
Sprint’s relay service is available 24 hours a day, 365 days a year,
with no restrictions on the number of calls placed or the length of
calls. For more information, visit www.sprintrelay.com.
Contacts:
Sprint
Marci VerBrugge-Rhind, 913-794-6319
marci.j.verbrugge@sprint.com
or
Christine
McCarthy, 617-939-8363
cmccarthy@conecomm.com
Source: Sprint
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