RADNOR, Pa. -- (Business Wire)
Lincoln Financial Group (NYSE:LNC) announced today that its Life
insurance and Individual Annuity Customer Contact Centers have both been
named to the Top 25 Call Centers in America by BenchmarkPortal for
customer service excellence.
BenchmarkPortal’s annual Top 100 Contest has become one of the most
highly regarded awards in the call center industry. The benchmarking
study measures how well organizations are performing by evaluating their
key metrics as compared to call centers from a wide variety of
industries. Winners are chosen based on the highest statistical values
for efficiency and effectiveness, using the world’s largest database of
contact center metrics.
“Receiving two Top 25 rankings is not easy to do, and we congratulate
the Individual Annuity and Life Contact Centers on this outstanding
accomplishment,” said Bruce Belfiore, CEO, BenchmarkPortal.
“We are gratified to be exceeding industry benchmark results and to be
recognized for providing a competitive advantage for both our Individual
Annuity and Life insurance business partners and customers,” said Ken
Solon, Senior Vice President, Shared Services and Information
Technology, Lincoln Financial Group. “This achievement reinforces our
commitment to continually improving the way we deliver the Lincoln
experience and validates our focus on making it easier to do business
with Lincoln.”
This is not the first time Lincoln’s call centers have been recognized
by BenchmarkPortal for customer service excellence. “Last fall, our
Individual Annuity Customer Contact Center team earned BenchmarkPortal’s
Certified Center of Excellence designation upon the conclusion of our
initial assessment, a rare and tremendous achievement,” said Nancy
Jordan, Head of Individual Annuity Operations. Additionally, “Lincoln’s
Life Customer Contact Center was recently recertified as a Center of
Excellence for the second consecutive year, an outstanding
accomplishment,” said Laura Dambier, Head of Partner Solutions. “We are
so pleased to see that our knowledgeable and experienced teams are being
recognized for delivering a consistent experience for our customers.”
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower
Americans to take charge of their financial lives with confidence and
optimism. Today, more than 17 million customers trust our retirement,
insurance and wealth protection expertise to help address their
lifestyle, savings and income goals, as well as to guard against
long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln
Financial Group is the marketing name for Lincoln National Corporation
(NYSE:LNC) and its affiliates. The company has $209 billion in assets
under management as of March 31, 2014. Learn more at www.LincolnFinancial.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world’s largest database of contact center metrics.
BenchmarkPortal’s mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
Contacts:
Lincoln Financial Group
Annette Moser, 260-455-5118
annette.moser@lfg.com
Source: Lincoln Financial Group
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