Significant Improvement in Last Two Years as a Result of Network
Enhancements
Company Website:
http://www.sprint.com
OVERLAND PARK, Kan. -- (Business Wire)
Sprint (NYSE:S) now ranks second for wireless network quality
performance in five out of six geographic regions of the U.S. according
to J.D. Power, a leader in independent industry benchmark studies, in
its 2016 Wireless Network Quality Performance Study – Volume
2. Sprint has the second-highest network quality in the Northeast,
Mid-Atlantic, Southeast, Southwest and West Regions.
In the study’s Power Circle Ratings Sprint received “Better than Most”
in the Southwest, and “Above Average” in the Northeast, Southeast, North
Central and West. Sprint’s latest rankings are a significant improvement
from just one year ago when Sprint finished last or tied for third in
three segments and placed third in two. Even more dramatic is Sprint’s
improvement since August
2014 when the company finished last in every region by a large
margin.
Now in its 14th year, the semiannual study is based on 10 problem areas
of the customer experience: dropped calls; calls not connected; audio
issues; failed/late voicemails; lost calls; text transmission failures;
late text message notifications; Web/app connection errors; slow
downloads/apps; and email connection errors. Network performance issues
are measured as problems per 100 (PP100) connections, with a lower score
reflecting fewer problems and higher overall performance.
“Following our ongoing investments and technological advancements in the
Sprint network, our customers are having a significantly improved
experience and our gap in performance to the market leader is smaller
than ever before,” said Dr. John Saw, Sprint Chief Technology Officer.
“While that gap is small, our customers know that there’s a huge
difference in value. Wireless consumers no longer have to choose between
a good network and one they can afford – at Sprint they can have both.”
Sprint has been expanding its LTE coverage and increased the number of
super-fast LTE Plus markets to 237. The company’s 2.5 GHz deployment and
roll-out of two-channel carrier aggregation has made a significant
improvement in coverage, reliability and data speeds. In fact, Sprint’s
analysis of drive test data from Nielsen – covering the top 106
metropolitan markets in the U.S. – shows that Sprint’s reliability
now beats T-Mobile’s and performs within
1% of AT&T and Verizon.1
About Sprint:
Sprint (NYSE: S) is a communications services
company that creates more and better ways to connect its customers to
the things they care about most. Sprint served more than 59.4 million
connections as of June 30, 2016 and is widely recognized for developing,
engineering and deploying innovative technologies, including the first
wireless 4G service from a national carrier in the United States;
leading no-contract brands including Virgin Mobile USA, Boost Mobile,
and Assurance Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Sprint has been
named to the Dow Jones Sustainability Index (DJSI) North America for the
past five years. You can learn more and visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.
About J.D. Power:
Headquartered in Costa Mesa, Calif., J.D.
Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights
and solutions. The company’s quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit jdpower.com. J.D. Power is a
business unit of McGraw Hill Financial.
1 Claim based on Sprint’s analysis of latest Nielsen drive
test data for average network reliability (voice & data) in top 106
markets.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160907006063/en/
Contacts:
Sprint
Media:
Adrienne Norton, 425-256-7014
adrienne.norton@sprint.com
Source: Sprint
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