Company Website:
http://ehawaii.gov
HONOLULU -- (Business Wire)
Today the Ash
Center for Democratic Governance and Innovation at the John F.
Kennedy School of Government, Harvard University, recognized my.hawaii.gov
as part of the 2015 Bright Ideas program.
This year’s cohort includes 124 programs from all levels of government —
school districts, county, city, state, and federal agencies; as well as
public-private partnerships — that are at the forefront of innovative
government action. my.hawaii.gov
delivers 'Your Government - Your Way,' with a first of its kind approach
to the gamification of government, leveraging existing portal
architecture and a Single Sign-On system.
“We are continuing to incrementally implement additional capabilities in
2015 and beyond,” said Keone Kali, State of Hawaii CIO. “Our ultimate
aim is to provide access to relevant information and offer transparency
in government. We are extremely honored and proud of our team. This
recognition strengthens our resolve in taking our Internet presence and
application of citizen-facing services to the next level.”
my.hawaii.gov integrates with seven departments and includes a rich
history of business conducted online with the state. Several of the core
technologies have been in place for a number of years including
Centralized Payments (2006) and Single Sign On (2008). It took some time
for these enabling technologies to become prevalent enough across the
enterprise in Hawaii. When the State asked its Internet portal provider, Hawaii
Information Consortium, LLC (HIC), what could be done to forever
change the way citizens perceive online government services, the answer
was clear: leverage gamification techniques. There were three goals:
-
Notify users of existing services about other related services they
might also like to use.
-
Give users a central point to access all information about their state
and county government interactions.
-
Inform users of what other services people are using, how much time,
paper and gasoline they saved, and inspire some “collabetition.”
“The concept of applying game-design thinking to other applications is
essentially taking advantage of proven best practice models to make
resources more engaging. We are taking citizen engagement and user
experience seriously. This is paying off with a measurable 20 percent
increase in adoption over one year,” added Kali.
Gamification efforts were launched in November 2013 and April 2014, and
have already been successful in increasing online adoption rates.
Adoption rates indicate the ratio of an online service used versus
paper. New services inspired by my.hawaii.gov include email and/or text
based “gentle reminders” for filing deadlines and even the ability to
monitor your business entity’s status at alertme.ehawaii.gov. A walk
through of the service is available online at http://m.hi.gov/win.
“The Bright Ideas program demonstrates that often seemingly intractable
problems can be creatively and capably tackled by small groups of
dedicated, civic-minded individuals,” said Stephen Goldsmith, director
of the Innovations in Government Program at the Ash Center. “As
exemplified by this year’s Bright Ideas, making government work better
doesn’t always require massive reforms and huge budgets. Indeed, we are
seeing that, in many ways, an emphasis on efficiency and adaptability
can have further-reaching effects than large-scale reforms.”
This is the fourth cohort recognized through the Bright Ideas program,
an initiative of the broader Innovations in American Government Awards
program. For consideration as a Bright Idea, programs must currently be
in operation or in the process of launching and have sufficient
operational resources and must be administered by one or more
governmental entities; nonprofit, private sector, and union initiatives
are eligible if operating in partnership with a governmental
organization. Bright Ideas are showcased on the Ash Center’s Government
Innovators Network, an online platform for practitioners and
policymakers to share innovative public policy solutions.
About the Ash Center for Democratic Governance and Innovation
The Ash Center for Democratic Governance and Innovation advances
excellence in governance and strengthens democratic institutions
worldwide. Through its research, education, international programs, and
government innovations awards, the Center fosters creative and effective
government problem solving and serves as a catalyst for addressing many
of the most pressing needs of the world’s citizens. For more
information, visit http://www.ash.harvard.edu.
About eHawaii.gov
Hawaii’s official Internet portal, https://portal.ehawaii.gov/,
is managed by Hawaii Information Consortium, LLC, a Hawaii corporation
and wholly owned subsidiary of eGovernment firm, NIC Inc. (NASDAQ: EGOV).Hawaii Information Consortium partners with state agencies to bring
more state business online and improve public access to government
information.
About NIC
Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading provider
of official
government websites, online services, and secure
payment processing solutions. The company's innovative eGovernment
services help make government more accessible to everyone
through technology. The family of NIC companies provides eGovernment
solutions for more than 3,500 federal, state, and local agencies in the
United States. Forbes has named NIC as one of the “100 Best Small
Companies in America” five times, most recently ranked at No.11 (2013),
and the company has been included four times on the Barron’s 400 Index.
Additional information is available at http://www.egov.com.
Contacts:
eHawaii.gov
Russell
Castagnaro, 808-695-4615
russell@ehawaii.gov
or
Ash
Center
Daniel Harsha, 617-495-4347
Associate Director for
Communications,
Source: eHawaii.gov
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