Multi-Agency Collaboration Makes it Easier to Plan, Start, Manage,
and Grow a Business in Maryland
Company Website:
http://www.maryland.gov/Pages/default.aspx
ANNAPOLIS, Md. -- (Business Wire)
Inspired by Governor Larry Hogan’s Regulatory Reform Commission
recommendations, the Maryland State Department of Assessments and
Taxation (SDAT) today unveiled Maryland Business Express, a new website
that will make it easier for Maryland’s small business owners and
entrepreneurs to plan, start, manage, and grow their business.
Accessible at businessexpress.maryland.gov,
the new site combines information previously spread across many state
agencies into one, easy-to-navigate site, while also providing a clear
outline of the steps involved in starting a business.
Maryland Business Express also features a digital assistant designed to
communicate with and deliver guidance to Marylanders 24 hours a day, 7
days a week. This “Chatbot” is the first of its kind to be used by any
state government specifically for business purposes.
“Since taking office, our administration has been committed to ensuring
Maryland is Open for Business, and since that time, we have become one
of the top states in the country for entrepreneurial business growth,”
said Governor Larry Hogan. “Now, Maryland Business Express will make it
easier than ever to start a business, and will provide quick access to
the many tools and resources that Maryland agencies have to offer to
support our small business job creators.”
The site’s layout is based on the questions most commonly asked by
existing business owners and aspiring entrepreneurs, and contains four
main sections: Plan, Start, Manage, and Grow. The Plan and Start
sections list orderly steps that guide entrepreneurs through the process
of developing a business plan, registering a business, and applying for
tax accounts and licenses. The Manage and Grow sections help business
owners remain in good standing, make legal changes to their business,
and find additional programs that best fit their needs.
“Our Department’s goal is to allow Marylanders to interact with the
state any time it’s convenient for them, and the new Maryland Business
Express will move us closer to that goal than ever before,” said SDAT
Director Michael Higgs. “This new website will be a tremendous benefit
to Maryland’s business community, and the feedback we receive will allow
us to continually update content to better suit their needs.”
The new site was officially unveiled today at the Hogan administration’s
public cabinet meeting in Calvert County.
Over the past few years, SDAT has focused on making government services
more accessible to the hundreds of thousands of Maryland businesses that
interact with the Department annually. Recent efforts to provide more
services online have resulted in dramatic improvements in processing
times, including a reduction from 10 to four weeks to start a business.
Today, more than 50 percent of all documents are filed online, 40
percent of which occur outside of normal business hours and 20 percent
of which are done through a mobile device. SDAT’s online services
process more than 250,000 transactions annually.
The new Maryland Business Express is another step toward allowing
customers to interact with the state any time it’s convenient for them.
The site and Chatbot are currently in beta mode, and as users type in
questions and submit feedback through the customer experience survey,
Maryland agencies will continue to improve the content.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180312005907/en/
Contacts:
Maryland.gov
Shareese Churchill, 410-974-2316
shareese.churchill@maryland.gov
Source: Maryland.gov
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