Company Website:
http://www.servicesource.com
SAN FRANCISCO -- (Business Wire)
ServiceSource®
(NASDAQ:SREV), the global leader in recurring revenue and customer
success management for the revenue lifecycle, today announced that F-Secure,
an online security and privacy company from Finland, has selected
ServiceSource’s managed services and technology for its global customer
contract renewals management.
With over 25 years of expertise, F-Secure is the foremost trusted
provider for personal and business security in over 40 countries around
the globe. Tens of millions turn to F-Secure to protect themselves
against security threats and vulnerabilities in the digital world. To
ensure the company continually provides the best in security and privacy
products to their customers, F-Secure needed a way to standardize,
measure and streamline their customer contract renewals across the
entire business. To meet F-Secure’s growing needs, the company selected
ServiceSource’s managed services and technology solutions to bring best
practices and expertise to their current renewals and channel management
approach.
“We turned to ServiceSource because of their proven track record driving
renewals and customer success on a global scale,” said Janne Juvonen,
EVP Customer & Market Operations at F-Secure. “With ServiceSource, we
can scale our renewals management team and free up valuable resources.
This allows us to focus on what we do best – creating leading security
products and services that give consumers and businesses digital
freedom.”
F-Secure wanted to standardize the management of their recurring
revenues. They needed to shift their approach to improve customer
retention and drive revenue growth. More specifically, this required a
process for measuring renewals with standardized metrics across various
geographical locations around the world. F-Secure found that
ServiceSource could provide the technology solutions and managed
services that would standardize the disparate renewal methods and
systems being deployed and, in turn, significantly fuel the company’s
growth.
“F-Secure is an example of the type of leading enterprises that select
ServiceSource’s technology and managed services to dramatically increase
customer retention and renewals,” said Greg Hopkins, Chief Customer
Officer at ServiceSource. “Our core competency is helping global
companies like F-Secure create a sustainable renewal management strategy
across a diverse user base and solution portfolio.”
About F-Secure
F-Secure is an online security and privacy company from Finland. We
offer millions of people around the globe the power to surf invisibly
and store and share stuff, safe from online threats. We are here to
fight for digital freedom. Join the movement and switch on freedom.
Founded in 1988, F-Secure is listed on NASDAQ OMX Helsinki Ltd.
About ServiceSource
ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies
with expert managed services, best-practice processes, and cloud
software proven to increase customer success, drive revenue growth and
decrease churn from existing customers. ServiceSource’s solutions help
companies with onboarding and adoption, upsell and cross-sell, retention
and renewals—across the entire revenue lifecycle. Only ServiceSource
brings to market more than 15 years of exclusive focus on customer
success and revenue growth, global deployments across 40 languages and
150 countries, and a powerful, purpose-built recurring revenue
technology platform. Thanks to ServiceSource, another customer is
renewed every 47 seconds. For more information, go to www.servicesource.com.
Forward-Looking Statements
This press release contains forward-looking statements, including
statements regarding the prospects for ServiceSource’s business
and offerings. These forward-looking statements are based on our current
assumptions and beliefs, and involve risks and uncertainties that could
cause our results to differ materially from those expressed or implied
in our forward-looking statements. Those risks and uncertainties
include, without limitation, fluctuations in our quarterly results of
operations; the risk of material defects or errors in our software
offerings or their failure to meet customer expectations; migrating
customers to our SaaS offerings and the ability to integrate such
offerings with other third-party applications used by our customers;
errors in estimates as to the renewal rate improvements and/or service
revenue we can generate for our customers; our ability to grow the
market for service revenue management; our ability to protect our
intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in market
conditions that impact our ability to sell our SaaS solutions and/or
generate service revenue on our customers' behalf; the possibility that
our estimates of service revenue opportunity under management and other
metrics may prove inaccurate; demand for our offering that falls short
of expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution to
changes in the market or new competition; general political, economic
and market conditions and events; and other risks and uncertainties
described more fully in our periodic reports and registration statements
filed with the Securities and Exchange Commission, which can be obtained
online at the Commission's website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.
Connect with ServiceSource:
http://www.facebook.com/ServiceSource
http://twitter.com/servicesource
http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG
Trademarks
ServiceSource, Renew OnDemand, Scout and any ServiceSource product or
service names or logos above are trademarks of ServiceSource
International, Inc. All other trademarks used herein belong to their
respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150519005717/en/
Contacts:
Media Contacts for ServiceSource
ServiceSource
Crishel
Bonfante, 415-901-5919
cbonfante@servicesource.com
or
Barokas
PR for ServiceSource
Monica Petraitis, 206-264-8220
servicesource@barokas.com
Source: ServiceSource
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