“8x8 Does a Fabulous Job of Responding to Customers,” CST CIO
SAN JOSE, Calif. -- (Business Wire)
Industries has spent the past decade acquiring best-of-breed
companies to become the global leader in providing storage tanks and
covers for food, mining, chemical and other applications. When CST
wanted a best-of-breed business
phone service solution to link its eight U.S. locations, it turned
to 8x8, Inc. (NASDAQ: EGHT), provider of innovative cloud communications
The string of acquisitions left CST with a hodgepodge of telephony
systems from different vendors and service providers, making
inter-office communications unnecessarily complex and expensive. CST
initially selected 8x8’s Virtual Office hosted
VoIP solution for its new global headquarters in Lenexa, Kan., a
suburb of Kansas City, Mo. The experience was so positive that CST has
begun upgrading all of its U.S. facilities to 8x8.
CST decided to standardize on 8x8 to increase employee productivity and
streamline its telephony communications. Another reason was cost
savings: CST expects to reduce its communications spending at least 25
percent after implementing 8x8’s cloud-based VoIP solution company-wide.
Currently, CST is using 8x8 services for all 80 lines at its
headquarters and is in the process of transitioning its DeKalb, Ill. and
Gardena, Calif. facilities to 8x8, bringing the total number of
extensions to 240. To assure a smooth, on-schedule migration, 8x8 holds
weekly project meetings with CST – the kind of white-glove customer
support that was another factor in the decision to standardize on 8x8.
Over the next two years, CST plans to migrate four or five additional
CST locations to 8x8 service, which will add another 400–500 extensions.
"From a customer service perspective, 8x8’s support is impeccable,” said
CST Chief Information Officer Yusuf Abu-Hatoum. “8x8 does a fabulous job
of responding to customers, and Virtual Office’s quality of service is
Once CST has finished upgrading its company-wide telephony system to
8x8, it plans to add 8x8 capabilities to increase employee productivity
and responsiveness. One enhancement on the drawing board is Virtual
Office Mobile, which extends the full suite of 8x8 Virtual Office
services to the iPhone, iPad and Android devices.
"We're going to start expanding functionality, adding the iOS
application and Outlook integration,” Abu-Hatoum said. “I use Virtual
Office Mobile on my iPhone, and it works great."
“Every month, more than 1,000 businesses turn to 8x8 to harness the
power of our cloud communications solutions, including voice, video,
data and mobile,” said 8x8 Chairman and CEO Bryan Martin. “CST is prime
example of how 8x8 empowers business communications so employees can be
more productive and responsive. We look forward to helping CST grow its
For a case study about how CST is using 8x8 Virtual Office, visit http://www.8x8.com/Resources/Customers/CSTIndustries.aspx.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) empowers business conversations for more than
30,000 small and medium-sized businesses with cloud communications
services that include hosted
VoIP, unified communications, contact
center and video conferencing solutions. The company has been
delivering business communications services since 2004 and has garnered
a reputation for technical excellence and outstanding reliability. In
2012, 8x8 was named a market “Leader” in Gartner’s Magic Quadrant for
Unified Communications as a Service (UCaaS) in North America and
recognized as the No. 1 Provider of Hosted IP Telephony by Frost &
Sullivan. For additional information, visit www.8x8.com,
or connect with 8x8 on Facebook
Joan Citelli, +1 408-654-0970
for 8x8, Inc.
Irena Boostani, +1 858-414-1136
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