Sprint Open Enrollment offers a second chance for customers to
protect their phone and private data
Company Website:
http://www.sprint.com
OVERLAND PARK, Kan. -- (Business Wire)
During the month of March, Sprint customers who originally opted out of
Total Equipment Protection at the time of purchase have another chance
to enroll. Total Equipment Protection covers wireless phones,
smartphones and Sprint mobile broadband cards. For a range of $9 to $13
per month (per line, depending on device model), customers receive
comprehensive coverage that includes protection from loss, theft,
accidental damage, device malfunction and threats to private data.
“Our phones are such an integral part of our lives,” said Jaime Jones,
president-Postpaid Consumer and General Business for Sprint. “We rely on
them to stay connected to loved ones and friends, and help us handle the
myriad tasks we do every day. The peace of mind that comes from knowing
your phone is protected, and having someone there to help you if needed,
is why device protection plans make perfect sense.”
To be eligible for Total Equipment Protection open enrollment, the
customer’s device must be in working order and not in need of repair and
in the customer’s possession. Below are the options currently available
to Sprint customers for device protection for phones. Customers can
enroll by visiting www.sprint.com/tep
or any Sprint store or by calling 877-663-6250.
Total Equipment Protection
Total Equipment Protection (TEP), administered by Asurion, provides
comprehensive protection for a customer’s phone, smartphone or Sprint
mobile broadband card against loss, theft and liquid or physical damage.
This coverage also includes an in-store repair function for mechanical
or electrical failure caused by defect or normal wear and tear. As an
added feature, customers can download the Sprint Protect app to locate,
lock and otherwise protect their phone remotely from a computer.
TEP offers comprehensive end-to-end coverage and peace of mind from an
easy, hassle-free solution. Equipment Service and Repair (sold
separately) is a component of TEP and helps customers who enroll by
resolving many device issues the same day at Sprint full-service
locations.
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In some cases device issues can be serviced or repaired in about one
hour.
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It saves the customer per-incident fees for in-store service or repair
transactions.
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If the device is lost, stolen or exhibits liquid or physical damage,
approved replacements will typically arrive in one business day.
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TEP saves customers from paying full retail price to replace their
phone.
There is a non-refundable deductible ranging from $50 to $200 per
approved claim for lost, stolen, or physical or liquid damage. The
deductible is based on phone model.
Total Equipment Protection Plus
Total Equipment Protection (TEP) Plus is a comprehensive protection
service for a customer’s device, data and virtually any connection to
it. TEP Plus combines a customer’s existing TEP coverage – which
includes protection from loss, theft, damage and device malfunction –
with built-in antivirus security, automatic backup of photos and videos,
and one-click access to a tech expert for premium device support.
TEP Plus includes the Sprint Protect app powered by Asurion. This app
features automatic backup of contacts, photos and videos and built-in
security with enhanced features that guard against viruses, optimize
battery use, and monitor access by third-party apps.
For lost, stolen or damaged devices the first two repair/exchange
transactions are included at no additional charge. After the first two
transactions a $25 service fee applies/transaction within a 12-month
period.
Customers currently enrolled in Total Equipment Protection may upgrade
to Total Equipment Protection Plus at any time with an eligible device
by calling 1-800-584-3666.
To enroll in Total Equipment Protection Plus, customers must have a
higher-tier device. To view a complete list of higher-tier devices
eligible for TEP Plus, visit http://www.phoneclaim.com/sprint/deductible.
The website schedule is updated regularly to include new models.
About Sprint
Sprint (NYSE: S) is a communications services company that creates more
and better ways to connect its customers to the things they care about
most. Sprint served nearly 56 million connections as of Dec. 31, 2014,
and is widely recognized for developing, engineering and deploying
innovative technologies, including the first wireless 4G service from a
national carrier in the United States; leading no-contract brands
including Virgin Mobile USA, Boost Mobile, and Assurance Wireless;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America for the past four years. You
can learn more and visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.
Total Equipment Protection is a combination of the Equipment Replacement
Program underwritten by Continental Casualty Company, a CNA company
(CNA), and administered by Asurion Protection Services, LLC, a licensed
agent of CNA (In California, Asurion Protection Services Insurance
Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection
Services of Puerto Rico, Inc.) and the Equipment Service and Repair
Program administered by Asurion Warranty Protection Services, LLC or one
of its affiliates. Please see the program brochure available at any
participating retail location or visit http://www.phoneclaim.com/sprint/program
for complete terms of coverage. Terms and conditions are subject to
change. Coverage terms may vary by state and eligibility may vary by
device. All applicable taxes and surcharges extra.
Contacts:
Sprint
Melinda Tiemeyer, 913-315-3607
melinda.g.tiemeyer@sprint.com
Source: Sprint
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