LONDON -- (Business Wire)
RSA, the leading international insurer, has extended its relationship
with Accenture (NYSE:ACN), selecting the company as its preferred
supplier for insurance business process outsourcing (BPO) services for
an additional six years to 2021.
Under the new contract, Accenture will provide RSA UK with back-office
administration and customer support services across its sales, service,
claims and finance operations, supporting both direct customer and
intermediated businesses. Accenture will also identify additional
opportunities for standardization, automation and cross-training to help
RSA deliver a superior customer-focused operation.
UK Chief Operating Officer Darren Mackenzie said, “We are delighted to
extend our contract with Accenture. They offer both flexibility and a
unique understanding of our business and the conditions we face in the
market. The contract extension reflects Accenture’s role as a valued
business partner to RSA and its proven track record in delivering
significant cost reductions and enhancing our operations as we aspire to
achieve best-in-class performance.”
Andrew Poppleton, managing director of Accenture’s Financial Services
practice in the UK and Ireland, said, “We are proud of our long history
working with RSA to deliver cost-savings and operational efficiency. We
look forward to helping RSA create and support a more agile and dynamic
workforce as they continue on their journey of significant
transformation through an as-a-service delivery model.”
This new agreement complements an existing contract the two companies
have for management consulting, application development and management
services. Under that contract, Accenture provides development,
implementation and ongoing maintenance services for RSA UK’s IT
applications in the UK and Ireland, including those related to customer
relationship management, claims processing, commercial lines products,
policy management and back-office operations.
About RSA
With a 300 year heritage, RSA is a multinational insurance group. RSA
has operations in the UK & Ireland, Scandinavia, Canada, Latin American
and the Middle East with the capability to write business in around 140
countries. Focusing on general insurance, RSA has around 18,500
employees and, in 2014, its net written premiums were £7.5 billion.
About Accenture
Accenture is a leading global professional services company, providing a
broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions – underpinned by the world’s largest delivery network –
Accenture works at the intersection of business and technology to help
clients improve their performance and create sustainable value for their
stakeholders. With approximately 373,000 people serving clients in more
than 120 countries, Accenture drives innovation to improve the way the
world works and lives. Visit us at www.accenture.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160210005502/en/
Contacts:
Accenture
Melissa Volin, + 1 267-216-1815
melissa.volin@accenture.com
or
Petra
Shuttlewood, + 44 7788 305373
petra.shuttlewood@accenture.com
Source: Accenture
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