Company Website:
http://www.egov.com/NICFederal
OLATHE, Kan. -- (Business Wire)
YourPassNow has won a Bronze Stevie® Award in the category of “Contact
Center of the Year.”
More than 2,300 nominations from organizations of all sizes and in
virtually every industry were evaluated in this year’s competition.
Finalists were determined by the average scores of 77 professionals
worldwide, acting as preliminary judges. Entries were considered in 61
categories for customer service and contact center achievements.
YourPassNow is a digital solution that makes entrance passes for
recreation on public lands available for purchase online. Using a
personal device, citizens can purchase access to public lands from one
centralized, digital marketplace. YourPassNow has a built-in validation
feature for park rangers which does not require Internet access. This
allows park staff to verify the validity of a pass from anywhere in a
park using a QR code scanning function on their mobile device. This is
an important step in collecting valuable revenue.
The customer service team for YourPassNow played an integral role in
developing the solution to best serve consumer needs. The responsive
call center staff collected valuable consumer data and quickly
collaborated with the development team to implement site enhancements.
“We are honored by the Stevie Awards’ recognition of the YourPassNow
customer service center,” said Sandi Miller, General Manager of
YourPassNow. “Our team works closely with our partners to stay current
on various credential types and prices, to provide quality customer
service to the park visitors.”
Developed in partnership with the National Park Service, YourPassNow
launched in early 2016 and has sold more than 8,000 park entrance
passes. The call center received more than 500 calls with a responsive
resolution time of under 60 seconds. The call center continues to
collect valuable information and plays an integral role in product
development.
For more information about YourPassNow, visit www.YourPassNow.com.
About NIC
Founded in 1992, NIC Inc. (NASDAQ: EGOV) is celebrating 25 years as the
nation’s premier provider of innovative digital government solutions and
secure payment processing, which help make government interactions more
accessible for everyone through technology. The family of NIC companies
has developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies. Among
these solutions is the ground-breaking digital government personal
assistant, Gov2Go, delivering citizens personalized reminders and a
single access point for government interactions. More information is
available at www.egov.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170320005196/en/
Contacts:
NIC Inc.
Sandi Miller, 406-431-0675
Sandi@egov.com
Source: NIC Inc.
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