Today’s industrial machines require more than traditional
maintenance; Predix ServiceMax Asset Service Management ensures greater
equipment uptime efficiently and effectively
Company Website:
http://www.ge.com/digital
SAN RAMON, Calif. -- (Business Wire)
ServiceMax from GE Digital, the leading provider of field service
management software, today announced the launch of Predix ServiceMax
Asset Service Management (ASM), specifically designed for
asset-intensive companies that maintain the assets they operate to
increase equipment uptime and improve maintenance outcomes. When
combining ServiceMax ASM with the power of asset performance management,
this new offering helps customers transform their entire asset
maintenance process from a break-fix model to a predictive service model.
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Introducing Predix ServiceMax Asset Service Management from GE Digital (Graphic: GE Digital)
A decade ago, service operations relied on completely manual processes,
using paper, pens and whiteboards. As adoption of data analytics, mobile
computing and industrial apps has increased, asset operators look to
harness these technologies to extend the life of their assets and
increase revenue by avoiding unplanned downtime. Whether a business is
running a power plant, developing an oil field, or operating a fleet of
aircraft, mission critical assets need timely maintenance to ensure
consistent uptime.
Asset failures can cost companies hundreds of thousands of dollars in
lost revenue, wear out assets faster, and present significant safety and
compliance risks. In addition, the costs of associated injuries,
environmental incidents and negative company reputation can cause long
term and lasting damage. To reduce the likelihood of failures and to
improve the efficiency of service activities, the ServiceMax ASM
solution supports three major pillars – optimizing resources
utilization, using asset data for smarter maintenance and improving
safety and compliance.
“Companies that operate mission critical assets have unique needs from
our traditional field service management customers, such as OEMs and
service-only organizations,” said Scott Berg, CEO, ServiceMax. “In
recognizing these pain points for operators, our new ServiceMax Asset
Service Management solution was built to meet the needs of companies
that service a wide array of products they operate, increasing uptime,
optimizing resource utilization, and improving safety and compliance. We
are committed to providing solutions that provide the best end user
experience and enable unparalleled predictive maintenance capabilities.”
ServiceMax ASM can orchestrate service delivery on any asset and across
all service needs, including planned, predictive and reactive service
jobs – and addresses all service scenarios of the operator market. The
solution offers service execution capabilities that effectively address
the complexity of today’s maintenance realities.
Uniquely designed to empower planners and dispatchers to most
effectively deliver the right resources for each job, ServiceMax ASM
features include: shift planning to address the 24/7 nature of planned
maintenance; crew management to easily create and assign resources for
every job; assisted dispatch for recommendations on the best technicians
with the right skillset, certifications and availability; map views and
drive time estimates to deliver effective scheduling and other useful
features.
A consumer-style mobile app helps technicians, crews and contractors
work more efficiently, offering views of all jobs, resources and map
locations to better manage their day. The solution also supports work
orders with complete data on assets, location, service history and parts
to deliver the most efficient service. The app works with any device,
providing access to required information even when Internet connectivity
is unavailable, helping technicians follow safety and compliance
procedures in any setting. The new solution also allows operators to
better leverage sensor data and analytics as well as view and manage
their asset data to ensure the right parts are available where they are
needed.
“Unplanned downtime negatively impacts revenue and safety, which makes
reducing it a high priority for asset-heavy industries,” said Ralph Rio,
VP Enterprise Software, ARC Advisory Group. “ServiceMax, leveraging its
success in field service, now offers solutions for owners and operators
that are focused on asset performance and uptime in addition to
technician operational excellence.”
ServiceMax ASM has been configured to allow customers to leverage both
ASM and GE Digital’s Predix Asset Performance Management (APM)
application with fewer pain points, including access to root cause
analysis, risk assessments, diagnostics and recommendations. With the
combined solution, service departments are empowered to accurately track
critical assets, plan for maintenance with minimal disruption and
deliver service efficiently, optimizing the right resources for every
job, and ultimately helping operators lower service costs and eliminate
unplanned downtime.
ServiceMax ASM is currently available in beta and will be generally
available early 2019. For more details, click
here.
About GE Digital
GE Digital is reimagining how industrials build, operate and service
their assets, unlocking machine data to turn valuable insights into
powerful business outcomes. GE Digital’s Predix portfolio – including
the leading Asset Performance Management, Field Service Management and
MES applications, as well as Predix Private Cloud – helps its customers
manage the entire asset lifecycle. Underpinned by Predix, the leading
application development platform for the Industrial Internet, GE Digital
enables industrial businesses to operate faster, smarter and more
efficiently, wherever their operations require. For more information,
visit www.ge.com/digital.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181025005160/en/
Contacts:
GE Digital
Melissa Queen, 925-216-0709
melissa.queen@ge.com
Source: GE Digital
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