Company Website:
http://www.sprint.com
OVERLAND PARK, Kan. -- (Business Wire)
Businesses with contact center operations now can use a consistent
cloud-based unified communications (UC) tool across all employees plus
offer key features critical to employees who directly support customers.
Sprint (NYSE: S) is teaming with ComputerTalk to integrate robust
contact center capabilities into Sprint
Complete Collaboration with Microsoft Lync, enabling businesses to
rely on Sprint as a one-stop shop to meet all of their UC needs.
ComputerTalk offers a native contact center solution called ice, which
is an all-in-one, software only, cloud-based contact center built and
integrated into the full Microsoft stack. Its wide range of features
include:
-
Contact routing and distribution
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Full Interactive Voice Response (IVR) designer
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Call recording and historical reporting
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Real-time monitoring and skills-based routing
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Media-specific interactions
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“UC Workflow” designer for building self-service and complex routing
apps
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Instant Messaging (IM), voice, email, Web chat and Twitter
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Ability to route calls to any end point that Lync knows (e.g. mobile
devices, landlines and common area Lync phones)
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Ability to route IM to public IM clients
“Sprint is offering the first Microsoft universal communications suite
with a native Lync contact center that offers enterprise
grade capabilities,” said Mandle Cheung, chairman and CEO of
ComputerTalk. “This will allow Sprint customers to quickly and
effectively move to a cloud-first, mobile-first, enterprise solution for
communication and collaboration while enhancing the business customer
experience."
Unlike competitive offers, Sprint’s approach is comprehensive with
enhanced mobility and SIP Trunking integrated for every user. It also
offers an end-to-end UC platform with a consistent experience across all
collaboration tools, operating systems and end points.
Sprint Complete Collaboration is enabled by an all-IP network, which
offers the reliability and quality needed for real-time collaborative
applications. For road warriors, cloud-based UC offers a rich and
flexible mobile experience. It also enhances BYOD programs with a
seamless collaboration experience for tablets and mobile phones using
multiple operating systems. Mobile employees can join meetings, check
presence and availability, and use instant messaging while away from the
office.
“Arming employees who have a wide variety of communication needs and
workstyles with the right technology will unify them, promote stronger
collaboration, and help businesses grow faster,” said Mike Fitz, vice
president for Enterprise Commercialization, Sprint. “Enhancing Sprint
Complete Collaboration with contact center features enables businesses
to provide a consistent UC solution for all employees while adding
capabilities for certain work groups, like the unique tools needed to
directly support customers. Businesses can rely on Sprint as a one-stop
shop for this integrated solution that will easily scale and adapt to
their business needs.”
About Sprint Business
Sprint Business provides a range of simple, flexible services that help
workforces to collaborate, mobilize and accelerate. As work changes, the
winners will be the businesses that remove obstacles to best empower
their employees to drive business success. Our solutions are designed
specifically to help our customers' people work better together, be more
engaged and enjoy their jobs more. To learn more, visit www.sprint.com/business
or join the conversation at www.sprint.com/futureofwork.
About Sprint
Sprint (NYSE: S) is a communications services company dedicated to
delivering the best value in wireless. Sprint served 55 million
customers as of Sept. 30, 2014, and is widely recognized for developing,
engineering and deploying innovative technologies, including the first
wireless 4G service from a national carrier in the United States;
leading no-contract brands including Virgin Mobile USA, Boost Mobile,
and Assurance Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Sprint has been
named to the Dow Jones Sustainability Index (DJSI) North America for the
last four years. You can learn more and visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.
Contacts:
Sprint
Stephanie Greenwood, 913-315-1612
Stephanie.greenwood@sprint.com
Source: Sprint
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