j2’s Award-Winning Customer Support Facility Adds to its List of
Awards with ORCCA’s Contact Centre of the Year Win
Company Website:
http://www.j2global.com/
LOS ANGELES -- (Business Wire)
j2 Global, Inc. (NASDAQ: JCOM), the leading provider of business cloud
and digital media services, today announced that its Ottawa-based
Customer Support facility has won the 2014 ORCCA Contact Centre of the
Year Award. The Centre is j2’s main service facility and is responsible
for providing support to j2’s cloud services customers in the US and
Canada, including the Campaigner®,
eFax®,
eVoice®
and Onebox®
brands.
The Ottawa Regional Contact Centre Association (ORCCA) honors businesses
annually with its Contact Centre Excellence Award. ORCCA’s judges award
businesses based on stringent criteria including a focus on people
development, strong employee-engagement programs, quality assurance and
customer satisfaction. j2 Global’s Ottawa-based Customer Support
facility was named the 2014 Contact Centre of the Year in the 26-to-100
agent category.
The 11th annual ORCCA award ceremony was held September 10 at
the Ottawa Convention Centre. Twenty-two j2 Global employees were
recognized individually for outstanding performance in the following
categories:
Contact Centre Award for Agent Excellence
Twelve j2 Global employees were awarded with Agent Excellence. A
candidate nominated for this award consistently serves external
customers with professionalism, while acting as an ambassador who
fulfills the vision of the organization in the eyes of the customer and
other team members.
Contact Centre Award for Support Excellence
Six j2 Global employees were awarded with Support Excellence. A
candidate nominated for this award consistently supports internal and
external customers with professionalism while acting as an ambassador to
fulfill the vision of the organization.
Contact Centre Award for Manager Excellence
Four j2 Global employees were awarded with Manager Excellence. A
candidate nominated for this award is recognized as a leader who has
demonstrated leadership and innovation, and has had a positive impact on
his or her team, workplace environment and performance.
ORCCA’s
press release describes the Contact Centre Excellence Awards winners
as follows: “Best in Class contact centres have qualities and
characteristics that set them above the rest, not only by providing
service excellence for their customers, but also by providing the same
level of care and excellence to their employees and their community.”
The announcement continued, “j2 offers an energetic and collaborative
environment that fosters ingenuity and invention.”
Contact Centre Award Scoring
Selection for the 2014 Contact Centre of the Year award was led by an
independent team of experts. Submissions were calibrated by the
selection team and augmented with scores from site visits. Each
nominated center was measured against the following eight criteria:
1. Performance Management
2. Workforce Management
3. Front
Line Tools
4. Human Resources/Recruiting
5. Training/Coaching
6.
Communications
7. Employee/Customer Satisfaction
8. Facilities
“Always being available to help our customers, no matter what time of
day or day of the year, and no matter where they are in the world, has
always been priority number one for us,” said Hemi Zucker, CEO of j2
Global. “Being honored by ORCCA as its Contact Centre of the Year is a
tremendous honor and tells us that our customers and community recognize
that j2 delivers on its promise to be there to offer superior support,
day and night. I couldn’t be prouder of our Customer Support team.”
This award comes just weeks after another j2 brand, Campaigner Email
Marketing, won a Silver Stevie® Award as “Customer Service
Team of the Year” at the 11th Annual International Business
Awards held in August in Paris, France. That j2 award announcement can
be found here.
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About j2 Global
j2 Global, Inc. provides Internet services through two divisions:
Business Cloud Services and Digital Media. The Business Cloud Services
Division offers Internet fax, virtual phone, hosted email, email
marketing, online backup, unified communications and CRM solutions. It
markets its services principally under the brand names eFax®,
eVoice®,
FuseMail®,
Campaigner®,
KeepItSafe®,
Livedrive®
and Onebox®,
and operates a messaging network spanning 49 countries on six
continents. The Digital Media Division offers technology, gaming and
lifestyle content through its digital properties, which include PCMag.com, IGN.com,
AskMen.com,
Toolbox.com
and others. The Digital Media Division also operates NetShelter®
Powered by BuyerBase®,
an advanced digital ad targeting platform, and Ziff Davis B2B, a leading
provider of research to enterprise buyers and leads to IT vendors. As of
December 31, 2013, j2 had achieved 18 consecutive fiscal years of
revenue growth. For more information about j2, please visit www.j2global.com.
Contacts:
j2 Global, Inc.
Ginger Armosilla
Marketing Manager
323-860-9349
ginger.armosilla@j2.com
www.j2global.com
Source: j2 Global, Inc.
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