Streamlined reporting and tracking application empowers Tennessee
citizens to assist in safeguarding our youth
Company Website:
http://www.tennessee.gov
NASHVILLE, Tenn. -- (Business Wire)
The Tennessee Department of Children’s Services (DCS) launched an
improved and innovative online Child Abuse Reporting and Tracking
application, https://apps.tn.gov/carat/.
Approximately 4,200 incidents have been reported through the application
since it launched on April 23, 2015, and it is currently averaging 4,500
tracking requests per month.
This system streamlines the reporting and tracking process for child
abuse cases. The application guides a reporter of abuse through
inputting information about each incident and person involved, helping
to build the case into a narrative for DCS to review. All of the
information is automatically placed into DCS’s case management system.
The reporter receives a “Referral ID” when the information is submitted,
allowing users to track the status of their report online at anytime.
Prior to the release of this application, the Child Abuse Hotline was
experiencing a high volume of calls from citizens inquiring on the
status of their reports. The online tracking feature has significantly
reduced call volume for the agency. The guided approach for reporting an
incident ensures more accurate information is gathered for DCS, allowing
them to quickly assign field workers to investigate.
Deputy Commissioner at Department of Children’s Services, Scott J.
Modell, Ph.D., calls the implementation of the tracking service “one of
the most significant and transformational changes at our Child Abuse
Hotline that has impacted numerous stakeholders.”
“This system has greatly increased the ability and timeliness of the
department to communicate information to reporters of child abuse and
neglect,” said Dr. Modell.
The newly launched application utilizes a responsive design that allows
access to the site from devices of all sizes, including tablets and
smart phones, which makes it easier than ever for concerned citizens to
report and track child abuse cases.
The Child
Abuse Reporting and Tracking application was designed and developed
by NIC,
Inc., Tennessee’s eGovernment Partner since 2000.
About NIC, Tennessee Information Division
NIC, Tennessee Information Division helps Tennessee build and maintain
the state’s official web portal TN.gov,
and hundreds of online services that allow citizens and businesses to
interact with state government more efficiently.
About NIC
Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading provider of
official government websites, online services, and secure payment
processing solutions. The company's innovative eGovernment services help
make government more accessible to everyone through technology. The
family of NIC companies provides eGovernment solutions for more than
3,500 federal, state, and local agencies in the United States. Forbes
has named NIC as one of the “100 Best Small Companies in America” six
times, most recently ranked at No. 36 (2014), and the company has been
included four times on the Barron’s 400 Index. Additional information is
available at http://www.egov.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150918005036/en/
Contacts:
NIC, Tennessee Information Division
Katie Freeman,
615-313-0300
katie.freeman@egovtn.org
Source: NIC, Tennessee Information Division
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