Zendesk also Launches Neighbor Foundation; partners with Hands on
Manila
Company Website:
http://www.zendesk.com
MANILA, Philippines -- (Business Wire)
Zendesk, Inc. (NYSE:ZEN) today announced the launch of a new office in
Metro Manila providing capacity for over 200 people, creating a
‘Customer Experience Hub’ for the APAC region. The APAC region is a key
focus for Zendesk with paid customer accounts growing by over 35%
year-over-year as of the end of 2016. The number of employees grew by
over 50% during the same period.
Zendesk chose Manila as its regional customer experience hub because of
the access to a local pool of highly skilled, technical talent with
strong English language ability. The local employees provide highly
technical support and are part of a global team enhancing customer
experience around the clock.
“The launch of the new office in Manila shows our commitment to grow in
what is an important market for us for both customer experience and
sales,” said Mikkel Svane, founder and CEO, Zendesk. “We’re expanding
into a space four times bigger than our previous location, with double
the seats, in a unique and sustainable tower in Metro Manila. This
investment also means we are able to contribute to local job creation.”
Zendesk first opened its offices in Manila in 2014 with a small team
focused on sales, support and pre-sales. Located in the heart of
Southeast Asia, the Zendesk Manila office is now made up of a talented
and skilled workforce that has expanded to five times the size since the
initial launch.
The new office is located on the 30th floor of Bonifacio Global City in
Net Park Building, a 48-story green and sustainable corporate tower in
Metro Manila. It measures over 2,200 square meters and, with the
increased capacity of the office, provides Zendesk’s Manila team the
opportunity to continue to grow.
As part of the office opening, Zendesk also launched the Zendesk
Neighbor Foundation in-region partnering with Hands on Manila, an
umbrella organization that works to connect volunteers with a variety of
nonprofit organizations.
“CSR is a key part of Zendesk’s culture. The launch of the Manila
chapter of the global Zendesk Neighbor Foundation continues our
commitment to supporting the communities in which we operate,” said
Tiffany Apczynski, VP public policy and social impact, Zendesk. “This
year, the Zendesk Neighbor Foundation is planning to give approximately
4,000,000 PHP in grants in Manila, and the local team has committed to
1,000 volunteer hours to support local causes.”
Modeled after Zendesk’s CSR program at its San Francisco headquarters,
the Manila community volunteer hour commitments will focus on charities
that promote workforce development and technical literacy, and improve
education and professional development for underserved youth.
The new Asia Pacific headquarters joins four other Zendesk offices in
the region: Zendesk’s Asia Pacific Development Centre based in
Melbourne, the APAC commercial headquarters in Singapore, and a sales
office in both Tokyo and Bengaluru.
About Zendesk
Zendesk builds software for better customer relationships. It empowers
organizations to improve customer engagement and better understand their
customers. More than 94,000 paid customer accounts in over 150 countries
and territories use Zendesk products. Based in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia, and South
America. Learn more at www.zendesk.com.
Source: Zendesk, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170219005032/en/
Contacts:
Zendesk, Inc.
Andy Sommer, 44 7724419227
asommer@zendesk.com
Source: Zendesk, Inc.
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