Marrying the Power of the Walmart App with Stores, Walmart Creates
Faster, Simpler Returns Process Unlike Any Other in Retail
BENTONVILLE, Ark. -- (Business Wire)
Shoppers today are demanding that every aspect of their experience be
quick, easy and free of friction. That’s why Walmart is transforming
retail with unique, technology-powered offerings like Online
Grocery Pickup, Pickup
Towers, Mobile
Express Money Services and free
two-day shipping without a membership fee.
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Walmart is preparing to launch Mobile Express Returns - an innovative, industry-first experience that combines Walmart's more than 4,700 locations with the Walmart app to make returning an item fast, easy - and maybe even a little enjoyable. (Photo: Business Wire)
Walmart is now focusing its attention on returns, with the introduction
of Mobile Express Returns – an innovative, industry-first experience
that combines Walmart’s more than 4,700 locations with the Walmart app
to make returning an item fast, easy – and maybe even a little
enjoyable. The new simplified returns process will be available starting
in early November for items sold and shipped by Walmart.com, followed by
store purchases in early 2018. Walmart is also working to create a
similar streamlined returns process for items sold by third-party
sellers on Walmart.com.
“We know that returning an item and waiting for a refund, especially for
a product purchased online, isn’t always seamless, so we’ve completely
transformed the process for our customers – whether they are shopping in
stores or at Walmart.com,” said Daniel Eckert, senior vice president,
Walmart Services and Digital Acceleration, Walmart U.S. “By leveraging
our physical stores and the Walmart app, we’re changing the returns game
in ways that only Walmart can do. Throughout the year, we’ve added
features to our app to make it an even more powerful, time-saving tool
for our customers shopping online and in our stores; Mobile Express
Returns is our latest enhancement.”
Using Mobile Express Returns, customers can complete the returns process
in just two simple steps:
1. Initiate the Return: Using the Walmart App, select the Walmart
transaction and item(s)* to return and follow the prompts to start the
return process.
2. Finish the Return at the Store: At the store, fast-track
through the line via the Mobile Express Lane** at the Customer Service
Desk. Scan the QR code displayed on the card reader with the Walmart
app, and then hand the item to the associate.
That’s it! Refunds will be credited to customers’ payment account as
soon as the next day, and they will no longer have to send off their
product and wait days for an online return to be credited. Given 90
percent of Americans live within 10 miles of a Walmart store, it’s never
been faster or easier to make an online return.
Additionally, as early as December, customers returning select items
will see an option in the Walmart app allowing them to instantly receive
their refund without even making a trip to the store to physically
return the item. This offer will initially be available on select
household items, such as shampoo and color cosmetics, with other items
to be added over time.
This is the third Mobile
Express offering announced this year by Walmart and comes at a time
when the retailer is doubling-down on innovation within the app to
deliver a more integrated shopping experience. Mobile Express Money
Services is now available chainwide and Mobile Express Pharmacy will be
available nationwide later this year. In addition, according to a study
by InfoScout, Walmart Pay now ranks as the No.
2 mobile wallet, despite launching chainwide only 16 months ago, and
now offers customers instant
access to their Walmart credit card. Walmart expects to roll out
even more app features that make shopping faster, easier and more
convenient in 2018.
For images and b-roll, visit https://corporate.walmart.com/newsroom.
About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores, online,
and through their mobile devices. Each week, over 260 million customers
and members visit our 11,723 stores under 59 banners in 28 countries and
e-commerce websites in 11 countries. With fiscal year 2017 revenue of
$485.9 billion, Walmart employs approximately 2.3 million associates
worldwide. Walmart continues to be a leader in sustainability, corporate
philanthropy and employment opportunity. Additional information about
Walmart can be found by visiting http://corporate.walmart.com
on Facebook at http://facebook.com/walmart
and on Twitter at http://twitter.com/walmart.
*Certain restrictions may apply.
**Express Lanes are available in the vast majority of Walmart stores.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171008005012/en/
Contacts:
Walmart
Media Relations:
Erin Hulliberger, 1-800-331-0085
news.walmart.com/reporter
Source: Wal-Mart Stores, Inc.
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