Frequently Asked Questions
I am having trouble logging in
NOTE: If you are having trouble logging in - that is, when you enter your ID and password you continue to see the login form,
you may have an unusual problem with Stockwatch cookies.
Please click here to delete your Stockwatch cookies,
then try logging in again from the home page.
(You may have to restart your browser before this works properly.)
First, please check that you are logging in correctly.
Go to this URL: http://www.stockwatch.com.
DO NOT USE A BOOKMARK - sometimes our site's internal URL's can change.
Then, carefully enter your correct ID and password and click the "Login" button with your mouse.
If you enter an incorrect ID and/or password, you will get an error along
with a link you can use to retrieve your ID and password by email.
Or you can click here to retrieve your ID and password by email.
If you are logged in correctly, the ID and password text entry boxes will disappear,
and your login ID will be displayed in their place. Also the yellow trial subscription link at the top will disappear.
If you need help constructing a login bookmark, click here for instructions or contact our tech support.
If the ID and password text entry boxes remain, and nothing else changes,
this means that your browser and/or computer are not allowing cookies.
First you should check the date and time on your computer. If this is incorrect, it may cause a cookie to expire immediately when it shouldn't.
You must allow cookies from our site.
Cookies are discussed in more detail in the questions below, but you cannot login to Stockwatch unless cookies are enabled.
By default, most modern operating systems and security programs disable cookies.
You will have to enable cookies for our site.
We recommend that you add our site to your "trusted sites" list in your security software.
If you are running Internet Explorer, select menu item "Tools/Internet Options".
Click the "Privacy" tab at the top, then click the "Sites" button.
Where it says "Address of Web Site" enter "stockwatch.com" - do not add www or anything else, just "stockwatch.com".
Then click "Allow", then "OK", then "OK" again.
If you still cannot login after doing this, you have other security software on your computer that you must similarly configure.
Some popular programs are ZoneAlarm, Norton Internet Security, and McAfee Security.
We are unable to provide detailed instructions for these programs here, as it varies from version to version and program to program.
Please consult your online help for your program - search for "cookies" and figure out how to trust the site "stockwatch.com".
Feel free to call our tech support for help with this, if you wish.
Click here to contact us.
I'm having trouble accessing the Stockwatch website, what should I do?
Try clearing your browser's disk cache.
clear your disk cache try one of these:
- For IE 5 and higher, use menu Tools/Internet Options/General and click the button "Delete Files".
If you have a different browser there is probably a way to
perform a similar disk cache-clearing function. Make sure the date and time on
out when they shouldn't. Also, your browser must have "cookies enabled". See
next question and answer regarding "No Cookie" errors.
I keep getting "No Cookie" errors. What should I do?
For some reason, the cookies which our Web
server sends to your browser when you log in are not being returned when you
hit subsequent pages on our site. We use these cookies to identify your session
and you cannot use the Website without them. We're assuming you're already
using a cookie-compatible browser. To deal with the error messages, here are
some things you can do:
- In IE 5, go to Tools/Internet Options/Security/Custom Level and click
on "enable cookies".
What is a "cookie"?
A cookie is
basically an identifier that determines your access to a site. When you first
log in with your User ID and Password, the Web server sends a string of
characters to your browser. When you next visit that server, requesting a page,
your browser returns the same cookie to the server that originated it. A cookie
set by a particular Web site (such as ours) can ONLY be accessed by the Web
site from which it originated.
Why do you require a "cookie"?
The operation of our website requires the use of "cookies". For
example, cookies allow the Web site to provide access levels to each user
commensurate with their paid subscription. A cookie is simply a character
string we send to your browser when you log in, which it sends back every time
you hit a page on our server. There is no security concern, and it provides no
information about you. We use this mechanism to track your session activity in
our database, for authentication and accounting purposes.
Should I be worried about cookies?
cart" from one Web hit to the next. Cookies have traditionally prompted
concerns about privacy invasion and "hidden" tracking of Web user's activities,
but generally can be considered as harmless. A cookie is nothing more than a
string of characters which are sent from a Web server to your Web browser. When
you re-visit the same Web server, your browser sends the cookies back so that
the server may "recognize" you. A cookie set by a particular Web site can ONLY
be accessed by THAT Web site. It is impossible for any other Web site to
access, or even be aware of the existence of, a cookie originated by another
Web site. Thus, it is IMPOSSIBLE for any Web site to have any knowledge of your
activity on ANY OTHER Web site.
When a cookie is
returned to a Web site which set it, the information returned is EXACTLY what
was set in the first place. No OTHER information can ever be accessed this way,
including any personal details of yours such as name, email address, credit
information, or the contents of files on your hard disk.
If you are worried that cookies allow a Web site to track your
activity on that
particular website , which they can, then you have two choices;
avoid accessing Web sites altogether or, enable your computer to warn you when
a Web site is wanting to originate a cookie. You can enable a warning in your
browser which will allow you to choose to decline or accept cookies being set
by any Web site you visit. Click
for a technical description of cookies.
Why doesn't my Java Live Ticker or Daytrader Workstation work?
By default, most web browsers do not include Java.
To install Sun Java, go to http://java.com and click "Free Java Download."
How secure is the Stockwatch Web site generally?
Stockwatch has a secure server (2048-bit Secure Socket Layer -
SSL) which meets or exceeds accepted industry standards for data security.
Stockwatch is NOT inherently a high-risk Web site anyway, but providing our
clients with this level of protection gives them an extra degree of assurance.
Your credit card information is transferred only once at the time you enter it and in as secure an
environment as anywhere on the World Wide Web.
How can I print charts?
In your browser menu, select File/Print.
If you want to print the chart only without the surrounding web page, click the "Just the image for printing."
If your chart is cut off on the right, try setting the printer's page orientation to landscape - the entire chart should fit on the page this way.
Another option is to save
the image file to your hard drive, and use a decent image program to print that
image file. You can save a graphic file by clicking the right mouse button
while you're over it. We have had good luck with LViewPro. Click
here to go to LViewPro's website.
Why are my intraday charts blank?
The intraday charts use your computer's local date/time settings to
determine what the current day is so you should make sure that this date/time
My Java applet isn't working properly. I can't add stocks to it
and nothing happens when I click on it. What should I do?
The most likely reason for this is low resources on your computer.
Restarting your computer should flush out any memory leaks.
How do I print a page with background colors and images
By default, Internet Explorer does not
include background images and colors on printed pages. To enable printed
background colors and images, follow the instructions below:
- Select the Tools, Internet Options menu in IE 5.x or 6.x or the View,
Internet Options in IE 4.x
- Click on the Advanced tab
- Scroll down the list of options until you find the Printing
- Click on the Print background colors and images checkbox so that it
How long will the old site be
The old web site will continue
to operate for the foreseeable future.
How can I login faster?
Some pages on the Stockwatch website may be used to login, if you add the parameters id and pw to the URL (along with any other required parameters).
Here are some examples. Replace "yourid" with your login ID and "yourpassword" with your password. Then save as a bookmark.
NOTE: This is highly insecure, as your ID and password are stored and transmitted in plain text.
These pages may be used as an automatic login bookmark:
To login directly to the homepage:
Portfolio 3 summary:
Launch the Ticker with portfolio 7:
Launch the Daytrader Workstation:
Old site portfolio view:
Old site Main Menu:
How can I import stock prices into Excel?
We now have a web query that use can use to bring stock prices into cells in an Excel spreadsheet.
Click here for a description of how to use this feature.
What is "Market Depth"?
Click here for a description of Market Depth
How Do I Subscribe to Market Depth?
To subscribe to Market Depth, you must already have subscribed to
UNLIMITED REALTIME for that exchange. This requires a Daytrader subscription as
well as the realtime procedures for that exchange.
you are not already at the Daytrader level, you can upgrade yourself to the
Daytrader subscription on the Options page. Then you must subscribe to
unlimited realtime for the exchanges you want. All the required procedures are
described there - some exchanges allow you to agree to the contract online, and
others require you to send a signed contract to us.
THEN, you can sign up for
market depth. Again, some exchanges allow you to agree to the contract online,
and others require you to send a signed contract to us.
To subscribe to Market Depth options, click "Your Account" at the top of the page, then click "Subscription Options".
Do you have Gold and Metal Prices?
Gold and Metal prices are not shown directly within Stockwatch but
are available from the Kitco Web site.
What are the little numbers on either side of the Bid-Ask
This is the number of shares (in
thousands) available for buying or selling at the indicated bid/ask
When is your news released?
is disseminated to our online customers as it is entered into our database.
This can happen anytime between 3 a.m. and 10 p.m. Pacific time. If you
subscribe to bulletins by email, your bulletins should arrive at your mail
server within minutes of data entry. Note that Internet mail, while extremely
reliable almost all of the time, cannot be guaranteed.
Stockwatch provides its news to several professional quote systems.
You have access to this news, via email or on the Web site, at the same time
What Time Zone are all the Dates and Times?
All news dates and times are displayed in your preferred time zone, which you can adjust. Click "Your Account" then "User Information" to set your time zone.
All quote trade times are local to the exchange, which is Eastern time for all North American quotes. You cannot adjust quote times.
Is it possible to find out when the latest IPOs coming
Yes! You can go to the
bulletin search screen and search
for these exchange notices (search by type):
- EOP Conditional Listing,
- EOP Date Fixed,
- EOP Completed.
Are quotes in Canadian or US dollars?
All quotes are in the currency native to the exchange. Canadian
quotes are in Canadian dollars, unless the symbol ends in ".U", in which case it
trades in US dollars.
When are closing prices available?
We transfer the day's closing quotes by 1:20 PM Pacific time.
They show at that time in the database and on the charts. The
daily email summaries are sent right after that.
How can I determine what happened to a company that no longer
Our database contains a wealth of
information. You can get close prices for a given symbol back to 1986. Click
here to go to the Close History
You can also get historical information on companies, participants
and their roles from the Infojex database. To get details on what happened, you
can read the news bulletins from that time period. Click
here to search for historical
company information. Click
here to search for
Should I buy this stock? What mutual fund would you suggest? Is
the market going up or down?
At Stockwatch we offer investment information as opposed to investment advice.
I subscribed to stock xyz in my portfolio. Shouldn't I be
receiving news releases for this stock?
sure that the "S" box is checked for that stock in the Edit Portfolio page.
Then click on the Submit button to save those changes.
If you've done this and are not receiving emails for any of your
portfolio stocks, then:
- Send an email to
indicating your email address and the last time you received an email from
- Make sure you're not accidentally blocking Stockwatch emails by
mistake (especially if you're a hotmail user)
Why are news releases not instantaneous like other sources such
Why are there discrepancies in your news
Stockwatch, like all news services,
uses a particular style. (Note, there is a difference between news services and
word fee services.) All our information is edited to conform with that style.
This may account for the discrepancies to which you refer. We do not use
company headlines, which some companies call an error. We also remove
boilerplate, another error in the view of some people.
I replied to a Stockwatch news release that I received by email
but haven't received a response yet. Does anyone read these
No, the Stockwatch news releases and
bulletins sent out by email are sent out under an email account designated for
outgoing messages only. If you reply to one of these emails, the email will be
sent to email@example.com and will not be read.
How do I sign up for a Trial subscription?
If you're reading this, you're likely on-line and can easily sign up
for a Trial subscription in just a few seconds. Your new account password will
be emailed to you, which you can begin using immediately. The Trial
subscription behaves like the Starter option.
Note: Trial subscriptions expire within a month regardless
My Trial subscription has expired, how do I sign up?
Phone the office at 604.687.1500 or
800.268.NEWS and provide a working credit card number. We accept Visa,
MasterCard and American Express.
How long does my subscription last?
Your subscription remains active until you cancel it.
Subscriptions are billed monthly, after the month is over.
You will be charged for each month, whether you login or not.
If you plan to be away for a period of time, you can cancel and then resume later at any time.
How do I cancel my subscription?
Phone our office or use the contact form at the Contact Us link.
Because we bill after the month is over, you will still be charged one last time for the current month in which you cancel.
I'm worried about sending my credit card number over the
Internet, do I have any options?
communicate your credit card details to us over the phone if you wish. If you
are outside of North America and phoning is not convenient, you can use email
or fax - your choice. We believe sending an email containing your credit card
number is a minimal to zero security risk.
I don't want to give you a credit card number at all, is that
That's perfectly O.K. We can take a cash
advance for six months' subscription fees. When we receive your cheque we will
credit your account. Call the office at 604.687.1500 or 800.268.NEWS to arrange
Why isn't my realtime 2 cent charge updating?
The most common cause is that your
browser is retrieving this data from its cache.
You can confirm this by noting the time in the red bar at the upper right - it should be current.
To correct you can either:
- make sure you clear your cache
- right clicking and open in a new window to force update on the